2. Eligibility & Credentials

2.1. To gain access and use the services of Cargodoorz;

1. you must be at least 18 years old.
2. You shall have legal capacity under Nigerian law, provide accurate and
3. you shall complete registration information, not previously suspended or banned from the Platform.

2.2. Cargodoorz reserve the right to verify identity through valid government-issued identification. For access to and use of features on the app and services, including for registering as a shipper, carrier or driver and we may provide you with a user identification and password referred to as Cargodoorz account credentials.

2.3. The Cargodoorz account credentials are proprietary of Cargodoorz, however you must take precaution to ensure the security of your cargodoorz account. We take no responsibility for and will not be liable in the event that a third party takes over your account credential and cause damages to you.

2.4. You must provide accurate, current and complete information during the registration process with cargodoorz and keep your cargodoorz account and credentials up to date at all times.

2.5. You may not give access to anybody. However, if you are a carrier, you may give those you directly supervise or control as part of your business or employment access to your account provided that you must ensure they comply with this agreement.

2.6. Ensure that your cargodoorz account credential is not shared with anybody outside your control.

3. Nature of Service

3.1. Cargodoorz operates as a technology intermediary platform connecting Shippers/senders with independent carriers. Cargodoorz does not own transport vehicles unless expressly stated. Cargodoorz is not a common carrier and does not directly transport goods and is not responsible for acts or omissions of independent carriers. We:

1. are not a carrier and our sole obligation is to connect Shippers with Carriers for the transportation of cargo;
2. do not take possession, custody or control of any cargo;
3. do not assume any liability, possessory rights, obligations, or financial responsibility whatsoever for cargo, including loss, theft, damage or delayed delivery thereof; and
4. will not be liable for loss, damage, theft, destruction, or delayed delivery of any cargo.

We do not assess the suitability, legality, regulatory compliance, quality or ability of any Carrier, Driver, Shipper or shipped cargo scheduled through the use of the Services, and we make no warranty regarding the same. We are not responsible for any terms entered into between Shippers and any Carrier and we do not guarantee that a Shipper’s shipment request will be accepted by any Carrier.

3.2. Carrier Obligations: It is the Carrier’s obligation to provide transportation services, which may be scheduled through the use of the Services. A Carrier who accesses or uses the Services is an independent contractor and shall be solely responsible for controlling the method, manner, and means of transporting cargo for Shippers.

3.3. The Carrier and its Drivers are responsible for determining the appropriate route for transportation. For purposes of this Agreement, any navigational directions that we offer to Carriers or Drivers are offered for convenience only, and Carrier and Drivers have no obligation to follow such navigational directions. Any transportation requests (i.e., trips) that are accepted by a Carrier or any Driver on behalf of a Carrier are subject to the rates and charges indicated on the Services and the terms and conditions of the applicable agreement entered into between such Carrier and us and this Agreement. Carrier represents, warrants and covenants to us that Carrier:

1. shall perform all transportation services with equipment that is regularly maintained and in good order, condition and repair and that meets with all Applicable Law;
2. shall furnish equipment for transporting cargo that is clean, dry, leak proof, free from harmful or offensive odor, sanitary and free of any contamination, is suitable for the particular cargo being transported and which will not cause, in whole or in part, adulteration of the cargo;
3. shall not supply equipment that has been used to transport hazardous wastes of any kind; and
4. shall ensure all equipment and cargo has been properly loaded, secured, blocked and braced.

If you are a Driver, you agree that all charges and compensation due to you as a Driver are the sole responsibility of the Carrier and not us.

3.4. Shipper Obligations: If you are a Shipper, you represent, warrant and covenant to us that you:

1. own, possess, or otherwise have rights to transport the cargo you seek to ship by way of the Services and have obtained all relevant approvals for this purpose;
2. will not use the Services to ship hazardous materials or prohibited and restricted materials by applicable law;
3. shall obtain first-party insurance to cover any anticipated losses of cargo; and
4. shall not request pick-up or delivery dates or hour that would require a Carrier to violate hours of service regulations under Applicable Law.

4. License & User Account

4.1. Subject to your compliance with this agreement, we grant you a limited, non-exclusive, non-sublicensable and non-transferable license to access and use the services solely to permit you to make legitimate or accept and fulfill such requests for cargo transportation services and goods and transact business with us and for no other purpose.

4.2. You shall only use the services for their intended purposes and as permitted by this agreement and in compliance with the relevant laws of Nigeria. Any right not expressly granted to you is reserved by us.

4.3. You agree to Keep login credentials confidential, notify us of unauthorized access, accept responsibility for activities under your account.

5. Suspension & Termination

5.1. We may suspend or terminate accounts at any time for any reason and without notice, if any part of this agreement is violated. If we suspend your access to the services, we will use commercially reasonable efforts to promptly restore your access to and the use of the service after the event giving rise to the suspension has been resolved to our satisfaction.

5.2. We may permanently remove any data or information that you may have on file with us including any user content on cargodoorz account credential without any liability whatsoever.

5.3. We may suspend or terminate accounts for Fraud, Misrepresentation, Abuse of the Platform, Violation of this agreement or any extant law in Nigeria. Scalability.

6. Payments

Payments are processed via secure third-party payment providers. Service fees are clearly displayed before booking. Cargodoorz may deduct commission from Carrier payments. Refunds are subject to cancellation policy. Failed transactions may attract bank charges. All payments are in Nigerian Naira (NGN).

7. Cancellation Policy

Sender cancellations before carrier acceptance does not attract any fee. After acceptance cancellation fee may apply. Carrier cancellations without cause may result in penalties or suspension.

8. Limitation of Liability

8.1. To the fullest extent permitted by Nigerian law, Cargodoorz and its representatives are not liable for indirect, incidental, or consequential damages or loss of profit, business, goodwill, reputation, and any form of interruption of business arising from the usage of Cargodoorz app.

8.2. Cargodoorz does not offer transportation service for passengers. It is also not a transport agency service for finding passengers for transportation providers. Cargodoorz app is provided on “as is” and “as” available basis.

Cargodoorz does not guarantee, warrant, represent or insist that access to Cargodoorz app will be uninterrupted or error free. In the case of any faults in the software, we will endeavor to correct them as soon as possible, bearing in mind that the functioning of Cargodoorz app may be restricted due to technical errors and we are not able to guarantee that the App will function at all times, for example a public emergency may result in service interruption.

8.3. Cargodoorz liability will arise if there is a direct loss, injury or damage caused by Cargodoorz gross negligence provided that such damage results directly from Cargodoorz actions or omissions. Cargodoorz will not be held liable for the actions or inactions of the Driver and will not be liable for damage(s) that the driver caused to cargo/goods.

8.4. In the event of any liability, Cargodoorz maximum liability shall not exceed the total service fee paid for the transaction. Claims must be reported within 48 hours of delivery. Users are encouraged to obtain cargo insurance.

9. Indemnification

9.1. Our Obligations: unless expressly represented to you in writing otherwise, we:

1. are not a carrier and our sole obligation is to connect Shippers with Carriers for the transportation of cargo;
2. do not take possession, custody or control of any cargo;
3. do not assume any liability, possessory rights, obligations, or financial responsibility whatsoever for cargo, including loss, theft, damage or delayed delivery thereof; and
4. will not be liable for loss, damage, theft, destruction, or delayed delivery of any cargo. We do not assess the suitability, legality, regulatory compliance, quality or ability of any Carrier, Driver, Shipper or shipped cargo scheduled through the use of the Services, and we make no warranty regarding the same.

9.2. We are not responsible for any terms entered into between Shippers and any Carrier and we do not guarantee that a Shipper’s shipment request will be accepted by any Carrier. Carrier Obligations: It is the Carrier’s obligation to provide transportation services, which may be scheduled through the use of the Services.

9.3. A Carrier who accesses or uses the Services is an independent contractor and shall be solely responsible for controlling the method, manner, and means of transporting cargo for Shippers. The Carrier and its Drivers are responsible for determining the appropriate route for transportation.

9.4. For purposes of this Agreement, any navigational directions that we offer to Carriers or Drivers are offered for convenience only, and Carrier and Drivers have no obligation to follow such navigational directions.

9.5. Any transportation requests (i.e., trips) that are accepted by a Carrier or any Driver on behalf of a Carrier are subject to the rates and charges indicated on the Services and the terms and conditions of the applicable agreement entered into between such Carrier and us and this Agreement.

9.6. Carrier represents, warrants and covenants to us that Carrier:

1. shall perform all transportation services with equipment that is regularly maintained and in good order, condition and repair and that meets with all Applicable Law;
2. shall furnish equipment for transporting cargo that is clean, dry, leak proof, free from harmful or offensive odor, sanitary and free of any contamination, is suitable for the particular cargo being transported and which will not cause, in whole or in part, adulteration of the cargo;
3. shall not supply equipment that has been used to transport hazardous wastes of any kind; and
4. shall ensure all equipment and cargo has been properly loaded, secured, blocked and braced. If you are a Driver, you agree that all charges and compensation due to you as a Driver are the sole responsibility of the Carrier and not us. Shipper Obligations:

9.7. If you are a Shipper, you represent, warrant and covenant to us that you:

1. own, possess, or otherwise have rights to transport the cargo you seek to ship by way of the Services and have obtained all relevant approvals for this purpose;
2. will not use the Services to ship hazardous materials or prohibited Illegal drugs or controlled substances, other psychotropic substances which are subject to special control in accordance with the legislation, firearms and their parts, explosives (without lawful permit), melee weapons and other items specifically designed for attacks, hazardous chemicals, human remains, stolen goods of any kind, counterfeit products, any other item prohibited under Nigerian law or not allowed to carried or transported without additional license, permits and approvals and restricted materials by applicable law;
3. shall obtain first-party insurance to cover any anticipated losses of cargo; and
4. shall not request pick-up or delivery dates or hour that would require a Carrier to violate hours of service regulations under Applicable Law.

10. Intellectual Property

All rights in App design, logos, software, trademarks, content, (including any modifications and improvements thereto or derivatives thereof) and all information, CargoDoorz Account Credentials (as defined below), account information, articles, blog posts, data, images, passwords, screens, text, user identification, Web pages, software, trademarks, logos, service marks, trade dress or other materials (collectively “CargoDoorz Content”) appearing on the Services, including all intellectual property rights therein and thereto belong exclusively to Cargodoorz. Neither this Agreement nor your use of or access to the Services conveys or grants to you any rights or licenses in or related to the Services (whether by estoppel, implication or otherwise). This Agreement does not authorize you to use our name, trademark or logo. Users may not copy, modify, reverse-engineer, or redistribute Platform content.

11. Data Protection & Privacy Policy

11.1. Cargodoorz complies with Nigeria Data Protection Act (NDPA) 2023 and other Applicable international data protection standards. We Collect full name, phone number, email address, location data, Bank/payment details, device information, transaction history, identity verification documents (for Carriers). We use the date we collect to provide logistics services, to verify identity, fraud prevention, regulatory compliance, customer support, service improvement, Marketing (with consent).

11.2. Our legal basis for processing personal data is based on contractual necessity, legal obligation, legitimate business interests and user consent. We may share data with carriers’ payment processors, law enforcement agencies (where required by law), regulatory authorities, cloud hosting providers. We do not sell personal data. Data is retained only as long as necessary for service provision/providers, legal compliance, dispute resolution.

11.3 We implement data security by Encryption, secure servers, access control mechanisms and regular security audits. Under Nigerian law, you may Access your data, request correction, request deletion, withdraw consent, lodge complaints with Nigeria Data Protection Commission (NDPC). Requests may be sent to: [email protected]

12. Links to Other Websites and to the Services

The Services may include hyperlinks or references to other websites, which are provided merely for your convenience and our inclusion of such links and references in the Services does not imply an endorsement of the linked or framed websites, their content, or the persons or entities operating those websites. We take no responsibility for the information, products, or services obtained on such other websites and will not be liable for any damages arising from your access to such websites. You assume sole responsibility for using links or pointers to third parties. Additionally, we bear no responsibility for websites that provide hyperlinks or references to the Services, unless those websites are operated by us.

13. Dispute Resolution

13.1 Internal Resolution: Users must first contact [email protected] for the resolution of any dispute.

13.2 Governing Law: These Terms are governed by the laws of the Federal Republic of Nigeria. This Agreement’s interpretation or any disputes arising from your access to, dealings with, or use of the Services will be governed by and interpreted in accordance with the laws of Federal Republic of Nigeria. This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods.

Arbitration: Any dispute or claim arising out of or related to this Agreement or your or your Agents’ use of the Services will be finally settled by binding arbitration under the Rules of Arbitration. Disputes may be referred to arbitration under the Arbitration and Mediation Act 2023. The arbitration will be conducted in English in Rivers State Multidoor Courthouse, Rivers State Judiciary, and judgment on the arbitrator’s award may be entered in any court of competent jurisdiction. You or we may apply to any court of competent jurisdiction for a temporary restraining order, preliminary injunction or other interim or conservatory relief. You agree and understand that you will not bring against us or any of our affiliated entities, agents, directors, employees, or officers any class action lawsuit related to your access to, dealings with, or use of the Services. Courts of competent jurisdiction in Nigeria shall have exclusive jurisdiction.

14. Force Majeure

Cargodoorz shall not be liable for failure due to natural disasters, government restrictions, strikes, civil unrest, network failures.

15. App Store & Google Play Specific Terms

This section applies if the App is downloaded via Google Play or Apple App Store.

15.1 Platform Provider Acknowledgment: You acknowledge that these Terms are between you and Cargodoorz only. Google and Apple are not responsible for the App.

15.2 Apple-Specific Provisions: If downloaded via Apple App Store, Apple is not responsible for maintenance or support. Apple has no obligation to furnish warranty. Apple is a third-party beneficiary of these Terms. Users must comply with Apple’s Usage Rules.

15.3 Google Play-Specific Provisions: If downloaded via Google Play, Google is not responsible for the App’s content or services. Refunds for in-app purchases are subject to Google’s payment policies. Google may enforce its platform policies independently.

16. App Store Complaint & Takedown Procedure

16.1 Complaints: Users may submit complaints via: [email protected] In-app complaint form: We will acknowledge complaints within 48 hours.

16.2 Intellectual Property Complaints: If you believe your IP rights are violated, provide: proof of ownership, description of infringing material, contact information, sworn statement of accuracy. We comply with platform takedown procedures under both Apple and Google policies.

16.3 App Store Escalation: If unresolved, users may file complaint via Google Play dispute channels, use Apple App Store customer support channels.

17. Modifications

We may update these Terms at any time. Material changes will be notified via in-app notification, Email, Website posting. Continued use constitutes acceptance.

18. Contact Information

Cargodoorz AL, & S Ltd

Address: 11 Industry Road, Port Harcourt, Rivers State, Nigeria.

Email: [email protected], [email protected]

Phone: +234(0) 802 913 8185